"While managing the operations of Keystone at the Crossing Office Park for Cassidy Turley, we have had a couple incidents where water leaks occurred flooding several floors. For most of these leaks we called Michaelis to help dry out the affected areas. On all of the occasions that we called Michaelis they arrived very quickly and hit the ground running when they arrived to get the water and damage cleaned up as fast as possible. They were great at working around problem areas to keep the tenant's inconvenience to a minimum. Their technicians were very friendly and professional when they were working in the tenant's offices even when the tenants were less than friendly due to the situation. After the water had been removed they were quick to get us the documentation we needed to make sure we could prove the water was removed properly to prevent future issues caused by water leaks of this nature. Due to the causes of the leaks the payments to Michaelis were delayed because of insurance carriers and their adjuster's involvement. Michaelis was very understanding and helpful to get the landlord reimbursed so they could be paid as well without constantly calling and checking on payment status. I believe that the projects that Michaelis completed for us were run as good as they could have been, getting the tenants back up and running as quickly as possible, and preventing future damage to the Landlord's property. I would highly recommend them for anyone who ever needs their services. "

 

Property Manager of Cassidy Turley

 

 

 

“I want to compliment your team and how they handled my disaster.  They were very efficient, very much the gentlemen.  I want you to know how very hard they all worked to make things just right for me.”

Homeowner

 

 

"It was a pleasure working with your crew (or rather, having your employees do the work) in cleaning out my crawl space. They were very pleasant & professional. Evidently, the writing of your completed work order was so thorough that I turned in a claim to my insurance company on Thursday and received their reimbursement check on Tuesday! I couldn't ask for any better results than that."

Homeowner

 

 

"With our recent luck with water, it has probably been a good end of year for Michaelis. I appreciate your quick response time and professional way things are handled-Good marks for Bruce and Tammy, and your crews."

Commerical Management Company

 

 

"Your entire team was a pleasure to work with. I can not thank you enough for the speed and care you all took in putting my property back together."

 

Homeowner

 

 

"Within an hour of my SOS phone call to your main switchboard, it was impressive to see the CEO slugging through my flooded office."

 

Homeowner

 

 

"Wonderful Customer Service."

 

Homeowner

 

 

"Your business did an excellent job on the repairs and there was no clean up needed when the job was finished. We were very satisfied!"

 

Homeowner

 

 

"I was most impressed with everyone. It was the finest overall job I've ever experienced. Thanks again to all."

 

Homeowner

 

 

"The staff at Michaelis was always pleasant and a joy to have in my home."

 

Homeowner

 

"The team did a great job of restoration after water damage following a leaky toilet."

 

Homeowner

 

"Thought that I would take time to say thank you for helping out so many families. It was so nice for you to take time out to drive down to Louisville and pick up the furniture. I wish you could have seen some of the families when they came to pick up their furniture. There was a lot of suprised looks of disbelief! They couldn't belive that this was for them. Then they were handed a check for 100 to 200 dollars and they went into tears. This was the ice breaker they needed after suffering such a great loss. Once again thanks for the professional help Amanda and Tammy have provided so far."

 

Property Manager

 

 

"It is always shocking to be awaken in the middle of the night with an alarm call. Typically I instruct the alarm company to disregard and reset the alarm. This time it was different, within a couple of minutes they called back within minutes informing me IMPD requests “rep” on-site. I knew we had a serious situation. The drive from Zionsville gave me time to formulate a disaster response plan. Once on-site I was relieved the damage was confined to a non-sensitive portion of our operation. However the gaping hole in the building would allow possible theft of expensive instruments and tooling in other portions of the facility. Once the vehicle was removed and the site was turned over to my control I had one thought-MICHAELIS! Knowing what the company does and being a neighbor the decision was easy.I placed the call at 4:30am and the response was terrific. Your willingness to jump up and begin planning the project is much appreciated. The workman were responsible and curious. I could tell they have experience with homeowners after traumatic events. Although commercial property has a different attachment, it’s still where my business “lives” and they treated the site like my home. This event has created an urgency to development a disaster response plan in case I am on vacation or unavailable. That plan will start with a call to Michaelis."

 

Property Manager